Dear All ,

Yesterday I was banned by Quakelive Support for using third party programs.
From their side there is no explanation or description on a case why I was banned.Also they didn't asked for my vision or explanation on this case.
Today I managed to get a video where I was accused of using cheats. ( here is a link - http://www.youtube.com/watch?v=EtwoclNJ4jA ) and here is my vision of this game :

00:13 : makes sure the opponent is down before taking teleporter - I heard that he stopped
spamming rockets so I went through the teleport
00:23 : following rocket through the wall - where else I need to look ? right into the wall ?
- 01:21 : tracking through wall - I was listening and aiming for his entrance.
- 02:01 : tracking through wall - heard him and spammed a grenade.
- 02:37 : see the spawn through wall - heard his spawn and aimed for his entrance
- 02:48 : aiming through wall - I know where he is , so where else I need to look ?
- 03:18 : suspicious prediction - nothing to say here.Just predicted.That aerowalk.
- 03:56 : watches opponent standing still - I hear that he is standing with a rail.
- 04:10 : watches opponent standing still - I hear that he is standing and switching the weapons
- 04:14 : avoid normally invisible rocket - I hear that he is shooting a rocket and it's coming my
way.
- 04:48 : shooting through wall - i know where he is , he is low on health just spamming shaft to
deal some damage.
- 04:55 : suspicious prediction - I don't see anything.heard him , that's it
- 05:23 : see the opponent at RA - he is right there.Should I look at different direction ?
- 06:04 : tracking through wall
- 06:04 : tracking through wall - he is spamming grenades.He is over there.I aiming him.
- 06:17 : tracking through wall - I hear his rail , where else I need to look ?
- 07:03 : tracking through wall - he is there.I was waiting for him and was standing with Machine
gun not to show my position with a shaft
- 08:14 : suspicious prediction - Again , don't see anything , heard him , predicted.
- 08:25 : sees opponent up and avoid taking the teleporter - heard him making steps.Decided to deal
some damage.
- 09:19 : tracking + shoots through walls - i am not tracking I spawned right where he was.Shoots
through the wall , i don't - just miss clicked.
- 09:22 : aims through wall - don't see anything.I knew where he was.
- 09:38 : aims through wall - Again I know where he is.

Please help to get my account back.

Thank you.

Dear Quake live community ,

I would like you to show you how our Quake live support is dealing with cheaters.

My nickname : Bukster

Playing Quake live for almost 2 years.Most of all playing duels.Last week achieved 100 000 frags , which is a lot , because I am playing Quake live for few hours a day and even last week I managed to get Premium Account , so I can participate in tournaments.
Yesterday 09.02.12 I was banned for using third party programs.

Probably you will ask what's the point of this thread.The purpose is to show how our Quake live support is doing their job to improve the game.

First of all , I was not using any cheats or any third party programs.I play a lot and I lose a lot.Also I play with good players , in most cases which are better then me.
Funniest part is , that I was banned with no explanation of the situation.Nobody asked me any questions or asked for demo or something.Nothing.
I guess the people who are making decisions to ban somebody or not are PRO players.I guess they are at least in top 100 of QLrank , so they know all possible moves.

Just as an example I want to show you how good our Quake live support works.
http://www.qlranks.com/duel/player/Hu_Ha - this player using aim and wall hack and he is not even hiding this from other players.You can see everything from his statistic.

Also I was trying to contact Quake live support and to explain them that I was not using any cheats and basically I was ignored.They made their decision , that's it.
Of course nobody will refund money for Premium Account.

So , each player who is playing Quake live and purchased Premium or not can be banned anytime and loose everything.

P.S. I am sorry for the long post and here is a copy of an e-mail I got from Quake Live support :

Name Tag: bukster
Account Action: Account Closure

This account has recently been involved in actions deemed inappropriate for QUAKE LIVE by the In-Game Support staff. This decision was made after a thorough investigation of the situation as a whole. When a harassment report is made, all players involved in the incident are subject to review, which may result in account penalties. Though we are unable to discuss the outcomes of our investigations due to privacy concerns, rest assured that this incident has been looked into very thoroughly, and the appropriate actions have been taken on all involved accounts.

Offense: Use of third party software to obtain an unfair advantage within the game.

For further information, please review the QUAKE LIVE policies and Terms of Use Agreement. Please be aware that additional violations of these policies may result in further disciplinary action, up to or including account closure.

We understand that these policies may seem harsh, but they are in place to ensure that every player is able to fully enjoy their time in QUAKE LIVE. Thank you in advance for respecting our position.


The QUAKE LIVE Abuse Support Team
Ordus